Life and fire safety audit is crucial for company safety


Life and fire safety audit is a systematic process to carry out critical appraisal and in depth examination of fire hazards involving personnel, premises, services and operation methods within an organization. Fire safety protocol varies from hospitals to hotels and educational institutions. Each obeys a strict regulation policy regarding the installation and displacement of the fire safety equipment. The audit focuses on key aspects of fire safety management system within a workplace and offers a structural path for continued improvements in its practice.

Utilizing vast industry experience and acknowledging aspects of universally applied safety management systems’ several nations’ council have prepared a fire safety management model that objectively evaluates preventive and protective safety management system arrangements against the current best practice techniques.

Audit process

Audit process carries out the assessment of a myriad of safety measures in a facility against nominated criteria:

  • Documentation of the safety management is reviewed which includes staff, equipment, and certification.
  • Interview with staff and stakeholders in reference to their knowledge about certain safety protocols and confidentially discuss their roles and responsibilities in the company.
  • Inspection of sites and sampling of operational activities also lie in the audit criteria to assess the arrangements of safety management.
  • Inspection of automatic fire detection systems installation. Checking planned maintenance regimes and also discarding faulty and expired equipment.
  • Analyzing building occupancy level and assessing escape and access routes inside the building.

Auditors are mindful of the operational arrangements and provide with adequate amount of flexibility in auditing scheduling to ensure correct measures are taken. All audits reports are compiled and technically verified and quality endorsed before being submitted to the clients.

Improvements and recommendations

The fire safety audit reports are based on the findings and study of the deviations observed in the audit and therefore a frequent and abrupt course of action is recommended.

These may include the existing statutory non-compliance deviations from standard operating procedures defined by the company. Areas considered good practice are also identified and must ordinarily be maintained. No further course of action is needed to improve it. Any area that is deemed critical and considered imminent danger to the building or facility that could result in the risk of life or fire occurring is notified to the relevant client or representative.

In the unlikely circumstances it is expected that immediate action is taken to rectify or reduce to an acceptable level and any high risk areas which are identified should be brought down to appropriate standards during the visit of an auditor.

Once the life and fire safely protocol is set at standard in a company, with properly documented proof of an audit report, the client satisfaction is maintained. Hotels and hospitals strictly follow the mandatory standard audit on regular basis thus ensuring their credibility.



How ISO 10002 can improve complaint handling in Prime Minister’s complaint portal

Customer satisfaction is the optimum goal of any service providing organization. ISO 10002 is an international standard integrated into the management system to handle customer complaints more effectively and efficiently. It provides a complaint management system to identify the cause of any particular complaint and how to eliminate it eventually.

Organizations should stay enlightened on their customer complaints and remain well equipped to respond promptly and resolve their vocalized troubles.

Implementation of ISO 10002

Primary function of ISO 10002 in effect is to enhance customer satisfaction by creating a customer-centered environment that receives feedback (including complaints) and resolves them by improving their products and services.

Stakeholders and top management personnel should commit themselves in with adequate acquisition by deployment of resources, training of staff and recognizing and addressing the needs of customer satisfaction.

This document further helps with the process of filing a complaint which is open, effective and easy to use. Old hassle of registering a complaint is eliminated by this process and a customer can effectively register his genuine problem.

Auditing of the complaint-handling process is very vital for its implementation. Mapping out and scoping your areas of responsibilities and timescales. This helps remove any gaps in the system.

Prime minister complaint portal

Prime minister’s office has embarked upon the quest for revamping the delivery unit with an effective and improved approach by installing a citizen’s complaint lodging online portal. This is an integrated citizen grievances redressal system that connects all federal and provincial government organizations. It entertains both overseas and domestic complaints of the general public.

This system helps in keeping track of what changes have been made in the ministries and how the new policies will affect the general public. Prime minister said that” All policy making will be done by hearing the opinions of the people.”

He added, “I believe this will bring a substantial change in Pakistan which is very important for our future. We need investment. We have inherited a huge amount of debt and if we intend to get out from it then there is only one way- we need to bring back the investment to Pakistan.”

The complaints process is functional in the IGP office and through this portal work is being done around two shifts, under the supervision of AIG of the reputed office. The complaint is not marked until its redressed or considered a faulty complaint.

This portal is perceived as a success if it moral around the certification of ISO 10002. The technical aspect of the complaint handling portal is remarkable but needs to add more customer satisfaction to its smooth functioning. The audit certification can also standardize its effect and help carry out the gaps and where it needs to improve its performance and to attract more citizens to believe in the system in place and address their complaints of their districts to eradicate their problems.

More and more use of online gradation system in the streams of Pakistani organizations can aid in progressive and exponential growth of departments. As a whole the working process is uplifted and brings advancements of the country.


Challenges of food security in Pakistan can be dealt through ISO 22000- FSMS

Food safety describes the methods of handling, preparing and storing food in such a way so that food borne illness can be prevented. It is necessary to follow some steps in order to ensure safety of food as lives of many depend on this food that you provide to them. A number of routines are needed to be followed to prevent potential health hazards. The tracks within this line of thought are safety between industry and the market and then between the market and the consumer.

With technological advances the production and use of chemicals such as fertilizers and pesticides has significantly increased due to which food is now not in its pure form. Moreover these chemicals are harmful to human body therefore our lives are at stake. Every human needs food to survive and we need to make sure that what we eat doesn’t harm us. For this we put our faith on the suppliers and it is the duty of these suppliers to take care of the safety of our lives and of the food they are providing. This can be done very easily through the use of standards.

ISO 22000 is a globally accepted international standard, which specifies the requirements for food safety management systems. Established in 2005, ISO 22000 is applicable to all organizations involved in the food chain, whose main objective is to ensure food safety. ISO 22000 is used along with requirements for prerequisite programs for the appropriate industry sector. ISO’s food safety management standards help organizations identify and control food safety hazards. As many of today’s food products repeatedly cross national boundaries, International Standards are needed to ensure the safety of the global food supply chain. It maps out what an organization needs to do to demonstrate its ability to control food safety hazards in order to ensure that food is safe. It can be used by any organization regardless of its size or position in the food chain. Also it ensures that an organization is providing quality food.

With a greater focus on risk-based thinking and aligned to ISO’s high level structure, the new ISO 22000 Food Safety Management Systems can deliver additional benefits to organizations  of all sizes throughout the food chain:

  • Improved control over food safety activities
  • Customer, statutory and regulatory compliance
  • Facilitated market growth
  • Increased customer, stakeholder and consumer confidence in products
  • Improved risk management
  • Integration with other ISO management systems

The main advantage of ISO 22000 is that it is a general standard, so its principles can be used for all kinds of food/feed industries dependent on risk assessment thinking. It gives a company responsibility for handling its own production and products based on its own knowledge and experience. Of course, the whole system relies on appropriate documentation and analysis, and third-party auditing ensures that the company lives up to an acceptable level of quality for a modern food industry.

Your customers are greatly benefited as they get safe food, better quality of services and moreover a stress free life. This in turn boosts your business and the people think of you as a good company. When you take care of the health of others than people will come to you themselves. As you develop a relation of trust with them.  In contrast to this those companies who do not focus on customer health will suffer due to their irrational thinking. All companies certified by this standard share the same food safety language and all these standards are accepted worldwide. The more you use them the better lifestyle you can have.


Implementation of life and fire safety code NFPA-101 in Pakistan

NFPA which is the National Fire Protection Association has developed numerous standards that play an important role in every building, process, service, design and installation. One of the most notable features about NFPA’s code development process is that it is open and consensus-based. This means anybody can participate in the development of these important documents. All NFPA codes and standards are periodically reviewed by more than 9,000 volunteer committee members with a wide range of professional expertise. The purpose of a building’s life safety system is to reduce the potential risks to life as well as the property from various threats. The National Fire Protection Association (NFPA) has developed life safety codes to protect people’s lives based on the building construction, protection, and occupancy features.

These codes are very important in today’s times when the risk factors have greatly increased. Nowadays we see more incidents involving buildings catching fire and this is why now we need these codes more than ever.

Where ever people go in their daily lives, there are certain codes which need to be followed e.g. limited number of occupancy in a building, the placement of fire extinguishers, exit signs for the quickest way out, doors to be kept closed, but not locked to prevent the spread of fire, etc.  In your own home there are fire codes that go hand in hand with your local building and construction codes. There must be alarms situated in points of the home to detect smoke. Each room must have a window that allows you to escape a fire. Some homes may require sprinklers like many apartments and condominiums.

Installing a nice fireplace in your lounge requires fire safety codes that you must abide by. Your water heater has to be installed to code and don’t forget the comfortable sofa that you sit on; all the materials used in the making has to be fire resistant. Our lives are basically ruled by different types of codes and ordinances that are put in place for everyone’s safety. Fire codes prohibit blocking the fire exits in any type of public building, such as office buildings, hospitals, clinics, restaurants and apartment units. 

The most important place where these need to be implemented are at the factories and big companies where thousands of people work on daily basis. Pakistan has faced some of the worst fire incidents that have killed thousands and brought financial losses as well. The fire incidents kill 16,500 people and leave 164,000 injured or disabled every year across the country but the government is yet to adopt a National Fire Safety Policy to control the situation. The country witnessed the worst fire incident in Karachi recently that claimed around 300 lives. The Federal Capital is also no exception as it had also experienced inferno incidents at Marriott Hotel, UBL Building and commercial plazas. Therefore it is clear that our country needs these set of codes as soon as possible. Only with the implementation of these policies we can save lives and properties.

With the NFPA-101 you can limit the danger brought to you by fire, smoke, heat and toxic fumes in a minimum budget. Therefore not only will this save lives and property but your money as well. It includes protective features and systems, building services, operating features, maintenance activities, and other provisions for additional safeguards that meet the need for providing adequate protection for building occupants from fire. The Life Safety Code can also be used for non-fire emergencies, as its provisions, addressing hazardous materials emergencies, injuries from falls, emergency communications, and means of egress, can be effectual in providing life safety under varying circumstances. Therefore do not ignore this situation and make this code a part of your life so that you can live a tension free life.


437 billion dollar Halal industry and Halal certification

Halal economy is the new term to describe the convergence of Halal industry and Islamic finance which comes from one source- Islam. Muslim consumerism is valued at an astounding 2.1 trillion USD and the numbers are expected to grow.

By the year 2050 global population of Muslims will increase from a current 1.8 billion to 2.8 billion. Halal has been accepted global as a product of hygiene, quality, pure, safety and clean.

What is Halal Certification?

Halal certification is becoming mainstream in food industry as a safety measure to ensure the demand for producing and packaging food processed according to Islamic dietary laws using Halal Chicken, Mutton, Beef and other meat products is growing.

Its commencement began in the mid 60’s when the Muslims of the United States contacted the Muslim food and technical experts. A practical safety measure for Muslims living in the non Muslim societies needed to preserve their identity as a Muslim and fulfill their religious obligation, it became a useful tool to guarantee that the food products in non-muslim countries are acceptable in the Muslim world.

When globalization became a direction of world trading system, which removed barriers from one country to another with no food safety device in place for the Muslim community. Jewish people kept enforcing their religious requirements on products to be acceptable to them through certification and accreditation called “Kosher”.

Halal certification process consists of three P’s (prepared, processed and packed) also transportation and storage according to the Islamic principles.

According to laws the food must not contain forbidden substances and ingredients such as pork meat, blood, alcohol and other intoxicants. Food audits must be performed regularly by certified personnel who ensures all protocols of Inspection and certification of food safety and food hygiene is being followed.

Benefits of Halal Certification

Certification logo on the packaging items assures Muslim customers that food is served halal.

An overall standard of hygiene and sanitation is fervently observed in restaurants. Furthermore very stringent food safety rules make it popular amongst non Muslim customers as well.

Regulatory requirements of food exports are maintained resulting in market increase of halal food products across the globe.

Halal food industry

Pakistan has an immense potential in the billion dollar halal food industry share market because Pakistan is an agriculture state with an estimate of 169 million heads of quality livestock plus 74 million cattle and buffaloes and another 95 million sheeps and goats.

This count adds value to the halal products and attracts multi-state Muslim buyers to trade with Pakistan. Pakistan follows the proper accurate procedure of slaughtering(zibah) therefore the demand of halal product in this region is greatly appreciated. Standardized packaging and processing will boost the market and generate handsome revenue. Pakistan National Accreditation  Council was formed which is responsible for implementation of regulations controlling halal certification.  Pakistan may supersede its competitors like Malaysia and Indonesia as a major halal food producing country with its vast muslim population being evident to other muslim consumers.


Use of ISO 23045 can improve the house design in NAYA Pakistan Housing scheme

Providing a roof over the heads of every citizen of the country is every government’s primary responsibility. Fortunately PTI has started to address this issue with a lot of sincerity and is rapidly working towards the completion of affordable houses for the lower class and middle class stratum of Pakistan.

The government has taken the initiative to overcome the shortfall of over 10 million houses through the NAYA Pakistan housing scheme. Every year the population increases however the number of houses does not. Many people are not able to construct a house and this is the reason that a majority of our population has no roof over their heads. With this housing scheme the government aims to provide homes to those in need.

The salient features of this housing are as following:

  • Increase buying power by providing loans of longer tenure that is for fifteen to twenty years.
  • Reduce cost by standardizing design and specifications.
  • Reduce cost by significantly cutting down the approval time.
  • Develop new communities with access to infrastructure.
  • Reduce the upfront cost of builders by providing them land in installments and minimum time for approvals and infrastructure before start of construction.
  • Provide project loans to builders so that they can complete housing project in the shortest possible time thus improving their ROI and at the same time reduce the investment period thus reducing the overall cost for the end consumer the main objective of this scheme

It is envisaged that by the above measures the cost would be 15 to 20% lower than the current market price and by providing long term loans we would enhance the number of people who can afford housing by 100% in the first three years. Currently only about half a million people can afford to buy homes and apartments every year, this project aims to change that. However, the goal is not just to provide a roof rather build efficient houses which are beneficial to the people and the country. Implementation of international standards can help us build such houses with ease.

One of the standards focusing towards this cause is ISO 23045; ISO 23045 is one of a kind standard that provides guidelines on establishing energy efficient in buildings.

The objectives of ISO 23045:2008 are to assist designers and practitioners when collecting and providing the useful data that are required at different stages of the design process and to fulfill the definitions of the building as prepared by building designers. This International Standard applies to new buildings and is applicable to space air-conditioning equipment and the heating plant in new buildings. Introducing energy efficiency in the design process leads to a reduction in energy demand through a global approach to the building, including analysis of the building location, definition of the building envelope, energy systems and products.

The building sector is recognized as a major contributor to the build-up of greenhouse gases. These emissions of COto the atmosphere could be reduced significantly through the application of International Standards relating to the energy-efficient design of buildings and building mechanical equipment.

Moreover this standard helps to increase rational use of natural resources and ISO 23045:2008 will help the building sector design buildings to a specified level of efficiency. ISO 23045:2008 will assist in collecting and providing information regarding the energy efficiency of the building under consideration, conducting the iterative process to ensure improved energy efficiency of buildings and obtaining the target values for energy efficiency ratios used in labeling or information to public or/and consumers.

This project is one of the most important and major project of the current government therefore the use of international standards will help it achieve its goals in a more efficient and cost effective way. This initiative will give a boost to the construction industry, jump start economy and bring prosperity in the region.




Strengthening local government system by implementing ISO 18091

For the system of a country to run smoothly, the government needs to be efficient and strong. Since this local government needs to take care of everything starting from the transport issues to the public lighting, civil protection and much more, thus they need to act smartly. People expect a lot from these official bodies and want to see them in action. This is where ISO 18091, quality management systems – guidelines for the application of ISO 9001 in local government, makes a real difference.

It provides diagnostic models and tools for implementing a comprehensive quality management system that will contribute to making local authorities both efficient and reliable.

We can build stronger regional, national and global governments simply by strengthening integrity in local governance. ISO 18091 constitutes an excellent guide for local governments to reassure citizens that their needs and expectations are fully understood and met on a consistent basis and in a timely manner.

ISO 18091 is the first ISO standard directed at the public sector that gives guidelines for the implementation of ISO 9001 in local government, taking account of the context in which it operates. It has been updated to include the requirements of ISO 9001:2015 for quality management systems and a series of annexes to help users get the most out of the standard, including a diagnostic methodology for local authorities to evaluate the scope and maturity of their processes and services.

This standard is an important tool for the government in order to measure their progress and more than that it helps them achieve their targets. This standard helps you to become more professional which in turn saves resources and helps an area to grow economically. The local government has the biggest challenge with them as they are the ones who are directly in contact with the public therefore they are the ones at risk and their key to survival is delivering excellent performance. It is not possible for the government to manage everything if they do not follow proper procedure. This is where our standard helps you to efficiently manage your duties.

When leadership lacks at the top level then its effects are seen till the lowest level. Failure of local governments to do their duty properly leads to people losing their interest and trust. People have entrusted you with a big responsibility and moreover you have given them your word that you will solve their issues but if you fail to do so than these people will not hesitate to replace you. They will go against you and your opponents will be benefited from these circumstances. You will be seen as unfit for the job and once the relationship of trust between you and the public is broken than you can never rebuild it. Therefore one cannot take any chances at this crucial stage and the best way to resolve your issues is through international quality standards.

ISO 18091 is a one of the best standard to support you in this scenario. It will guide you, provide you with solutions and most importantly it will help you avoid any sort of chaos. All the guidelines indicated in ISO 18091:2014 are generic and applicable to all local governments, regardless of their type, size and product/service provided. The user can apply the guidance contained in ISO 18091:2014 as a whole or, in part, as necessary, to their maximum benefit.


Reducing carbon footprint made easy through ISO 14067!

When you drive a car, the engine burns fuel which creates a certain amount of CO2, depending on its fuel consumption and the driving distance. When you heat your house with oil, gas or coal, then you also generate CO2. Even if you heat your house with electricity, the generation of the electrical power may also have emitted a certain amount of Carbon dioxide.

Your carbon footprint is the sum of all emissions of CO2 (carbon dioxide), which were induced by your activities in a given time frame. Usually a carbon footprint is calculated for the time period of a year. With passage of time the growth of industries and increased population has added to the amount of CO2 in the air. Thus now we are all suffocating in the heat of global warming and If this situation continues to increase than the time is not far away when the whole population will be exposed to deadly heatwaves!

ISO 14067

The only solution is to reduce our carbon footprint, but first we need to know how do we measure it? ISO 14067 is the solution to this problem, with this standard comes globally agreed principles, requirements and guidelines for the quantification and reporting of the carbon footprint of a product (CFP). It will give organizations of all kinds a means to calculate the carbon footprint of their products and provide a better understanding of ways in which they can reduce it. ISO 14067 is part of the ISO 14060 family of standards for quantifying, monitoring, reporting and validating greenhouse gas emissions to support a low-carbon economy.


It allows organizations to more accurately see where the main impacts on their carbon footprint are generated related to the production of their products, and thus take appropriate actions to reduce it. For example, if it is related to raw materials, they can investigate using others, or if it is related to transport, they can look at improvements to their logistics model or investigate suppliers or distributors closer to home. To live better lives we need to adopt these principles. That way we can save ourselves from a painful and deadly death. If we continue to ignore the situation than this footprint will expand and soon our chances of our survival will reduce drastically. The best solution to all these environmental issues is ISO 14067 and if we start to put in efforts than results will be visible. If people start to take care of the CO2 emission’s caused by them and try to reduce it, only then we can think of saving our Earth. By reducing our carbon footprint we can reverse the climate chaos and consequent food and water supply disruption we see now.

ISO 14067 is consistent with other environmental standards as well, for instance, ISO 14025 (environmental labels and declarations), ISO 14044 (lifecycle assessment), and BSI PAS 2050 (specification for the assessment of the lifecycle greenhouse gas emissions of goods and services). After implementing this standard companies can easily calculate and reduce carbon emissions. They will benefit the society and themselves. Nowadays most of the companies that cause any direct or indirect harm to environment are targeted and more than that they are discouraged. With increased awareness people have realized that they need to care for their environment in order to survive themselves. This standard has quickly become popular due to its immense benefits and timely implementation of this standard by organizations will help us to fight the menace of global warming more aptly.




Pakistan’s tourism industry is an undiscovered gold mine!

Tourism activities have been considered as vital source of economic growth. It propels a country in the generation of income and employment for both formal and informal sectors. Tourism supplements the foreign exchange earnings derived from trade in commodities and also finances the import of capital goods necessary for the nourishment of manufacturing sectors in economy.

ISO 21401 affects tourism

Sustainable services and products are the necessary requirements of a client or tourist. This system was developed to specifically meet the demands of tourism. Observing the increase in tourism around the globe the client has become cautious and responsible in their approach opting for the suitable and viable destination.

The management system can be used by any type, size and geographic location. It also includes the aspect of sustainability that must be managed by accommodation establishments such as;

Environmental dimensions: water consumption and its conservation, energy waste generation and production. Lastly, this includes protection of fauna and flora.

Social dimensions: substantial increase in work and income, also valorization of culture and development of local communities.

Economic dimension: prevention of accidents with customers and employees for customer satisfaction and economic viability of the enterprise.

Implementation of this system contributes to business objectives, reduces cost, and improves the relationship between the supplier and community. It is also a modern way of doing business, all accommodation establishments can make strategic decisions based on the information and data related to positive and negative aspects of environment, social and economic dimensions.

Tourism in Pakistan

Pakistan possessed a large potential regarding tourism because of its diverse and well preserved culture ranging from the coastal areas of Karachi and Gwadar in Baluchistan to Baadshahi mosque in Lahore to ravishing and exquisite valleys of the north like Hunza and Swat, to name a few.

Government of Pakistan has shifted its attention to the depreciating condition of historical sites and landmarks. There is a need for the renovation and preservation of our heritage to attract tourists. Due to the lack of international standards in Pakistan the flow of tourists has reduced, which ultimately left several sites in poor state. Tourism being a major part of the economy if developed and resurrected can add to the GDP of the country.

Tourism can help create employment opportunities for Pakistanis and improve the tarnished image of our homeland across the globe.

Pakistan must employ this management system within its tourism industry to keep facilitating not only the tourists but tourism industry as well.

Tourism industry is one of the largest industries of our country. Pakistan is a land of countless opportunities and endless potential. We need to tap into this field and look after it. Not only will it put up a good picture of our country, it can certainly provide economic benefits as well.

About time the governing bodies give this a much need thought and do something about it.

Combating terror financing through implementation of ISO 9001

International Organization for Standardization is a voluntary body that creates standards for management systems of companies that deals in good satisfying consumers through production and delivery of safe and reliable products.

ISO was established in 1947 and since then it has come up with several thousand standards for companies of all sorts: large or small, government or private, rural or urban. The size, class or area doesn’t matter for certification from ISO.

What is ISO 9001 Quality Management System?

It is one of the famous and most effective standards of all standards of ISO. Like many other standards, ISO 9001 was released in two, the latest edition came to the forefront in 2015.

The ISO 9001 is a Quality Management System (QMS) that describes the requirements for an organization to maintain quality in their services. It demands the companies to follow the guidelines to consistently produce products and services that their customers approve of and recommend. It is a constant effort on the organization’s end to come up with ways to improve their amenities that satisfies their consumers’ needs.

This certification is the primary requirement of every company that believes in keeps its customers satisfied and loyal to their brand. It is a struggle to keep the quality and standard of the companies’ processes and dealings of its employees in check.

Keeping things in check does require a little effort on workers end but the end results are worth all the effort. According to a survey 78% of the respondents claimed that ISO 9001 certification brought in positive results for their company and that their time and money did not go to waste.

Keeping Quality Management and Finances in check

ISO 9001 ensures quality management from the very first step to the very last. From finances generated to fund the projects to production of goods with those finances and then delivering those products to the consumers, every step is evaluated by the certification body.

When it comes to using the finances fairly, Pakistan gets in trouble. There have been cases in the past where both government and private organizations have been involved in money laundering and funding organizations supporting and proliferating terrorist based activities. Even now Pakistan is under strict surveillance of FATF after being grey-listed post Pulwama attacks in Indian held Kashmir.

ISO 9001: Quality Management Systems can help the finances in check. This standardization will ensure that the companies train its employees according to the standard’s guidelines, and form a monitoring body that oversees all the processes.

Once the influx and the out flux of the money is monitored, funding of terrorist groups can be curbed too. Not only that, people involved in such heinous acts can be caught too.

The ruling government must make it mandatory for all the big and small, government and private companies to get ISO 9001 certification. This will warn all the companies, groups and individuals who have been a part of these illegal deeds and help fight the war against terror.